Support

Write to support@galsgame.com and a person will answer. Include your player name, never your password.

Your account

• Forgotten password. On the sign-in screen, choose “Forgot password?”. A reset link goes to the address you confirmed in Settings.
• Change your password or address. In Gals, open Settings.
• Close your account. In Settings, or, without the app, on the account deletion page. You need your password either way.
• A copy of your data. In Settings, choose “Download My Data”.

Purchases

• Gems bought in Gals are sold by Apple or Google, which handle payment and refunds for any purchase in their stores.
• If gems you paid for have not arrived, choose Restore Purchases in the Store or in Settings.
• The chance of every page, by rarity, is shown in the Store before you buy, and in the pull rates on this site.

Reporting a player

Report a player’s name from their profile or from a battle summary. A person reviews every report. Fair play and safety says what else you can do.

Accessibility: Gals is built to WCAG 2.1 AA: every control is labelled, text scales with your settings, and reduced motion is honoured. If anything gets in your way, write to support@galsgame.com and a person will answer.